Terms and Conditions
These terms of use govern your use of our website www.vickylashes.co.uk; by using our website, you accept these terms of use in full. If you disagree with these terms of use or any part of these terms of use, you must not use our website. If you register with our website we will ask you to expressly agree to these terms of use.
1. INFORMATION ABOUT US
1.1. www.vickylashes.co.uk is a site operated by Youblue Ltd. We are registered in England and Wales under company number 08341331 and with our registered office at 505 Deveraux House, Duke of Wellington Avenue, London SE18 6NP. Our email address is: info@vickylashes.co.uk.
2. SERVICE AVAILABILITY
2.1. We welcome orders from most overseas addresses and all addresses in the UK. If you are an international customer, local import duties may be payable on receipt and payment may be necessary to release the items from customs. This is your responsibility and at your cost. We are unable to advise on rates as they vary from country to country. We only accept orders from individuals in the UK, European Economic Area ("EEA") (the "Serviced Countries") USA, Canada, Australia, New Zealand and United Arab Emirates. If located outside of the stated countries, please contact us before ordering.
3. ABOUT YOU
3.1 You must be at least 18 years of age to use our website. By using our website and by agreeing to these terms of use, you warrant and represent that you are at least 18 years of age.
3.2 Our website uses cookies. By using our website and agreeing to these terms of use, you consent to our use of cookies in accordance with the terms of our privacy policy / cookies policy.
4. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
4.1. After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to availability and acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the product has been dispatched (the "Dispatch Confirmation"). The contract between us ("Contract") will only be formed when we send you the Dispatch Confirmation.
4.2. We will not process your order until payment has been received in full in accordance with the provisions of clause 8.
4.3. If you make a mistake with your order, you may be able to correct any mistakes made by email prior to your order being processed. If your order has already been processed you will be unable to amend your order. If your order has already been dispatched, please return the products to us in accordance with our Returns Policy.
4.4. The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate Dispatch Confirmation.
4.5. We are entitled to refuse any order made by you for any reason.
4.6. When making a request you undertake that all details you provide to us requesting goods or services are true and accurate, that you are an authorised user of the credit or debit card used to make your request and that there are sufficient funds to cover the cost of the goods. It is your responsibility to inform us of any changes to these details as soon as possible.
5. OUR PRODUCTS
5.1. Products may vary slightly from their pictures. The images of the products on the website are for illustrative purposes only. Although we have made every effort to display the products accurately, your products may vary slightly from those images. Although we have made every effort to be as accurate as possible, some of our products are handmade and therefore the sizes, weights, capacities, dimensions and measurements of such products may vary from those indicated on the website.
5.2. The products available for purchase through the website are for domestic and private use only and are not to be used for any commercial, business or re-sale purpose, except where expressly stated on the website.
6. CONSUMER RIGHTS
6.1. If you are contracting as a consumer, you may cancel a Contract at any time within fourteen days, beginning on the day after you received the products. In this case, you will receive a full refund of the price paid for the products in accordance with our Returns Policy.
7. AVAILABILITY AND DELIVERY
7.1. Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances.
8. PRICE AND PAYMENT
8.1. The price payable for the products shall be as shown on the website. Prices advertised on the website include UK VAT but excludes delivery charges. Delivery charges are shown separately when ordering and must also be paid in advance.
8.2. Payment shall be made by you by the means specified on the website and shall not be deemed to be made until we have received cleared funds in respect of the full amount stated in the order.
8.3. Prices are subject to change without notice but changes will not affect orders which we have already accepted.
8.4. Our site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a product's correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If a product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection.
8.5. We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a miss-pricing.
8.6. Payment for all products must be by credit or debit card or using Klarna or PayPal. We accept payment with VISA, VISA DEBIT, MASTERCARD, SOLO, MAESTRO, ELECTRON and all other major credit/debit cards.
8.7. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
8.8. Only one promotion code can be used per order.
KLARNA
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
- Pay in 3
- Pay Later
Further information and Klarna's user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
9. OUR REFUNDS POLICY
9.1. For details on refunds, please refer to our Returns Policy.